Cancellation & Refund Policy

Refund Policy

Replacement & Refund Policy

At Aromalizz, we carefully pack every order before dispatch. If your order is not delivered or arrives damaged, we will arrange a replacement at no additional cost.

Damaged Product

Contact us within 48 hours of delivery at +91 87318 26363 with your order number and clear photographs or an unboxing video showing the damaged product and packaging. Once verified, a replacement will be dispatched.

Order Not Received

If your order has not been delivered within the communicated delivery period, contact us with your order number. We will investigate the shipment with our delivery partner and arrange a replacement if the parcel is confirmed lost or undelivered.

Refunds

Our primary resolution is replacement. A refund may be issued to the original payment method only when a replacement is unavailable or when required under applicable consumer law.

Products damaged after delivery due to misuse, improper storage or failure to follow the usage instructions are not eligible for replacement.

Contact:
Aromalizz LLP
H/No 005, Unity Village
Dimapur, Nagaland – 797112
Phone: +91 87318 26363